First Pair Guarantee Terms & Conditions
We stand behind the quality of every Mosmann product.
If you’re trying us for the first time and don’t love your first pair, we’ll make it right.
Submit a First Pair Guarantee claim
1. Eligibility
- Offer valid for first-time Mosmann customers only
- Limited to one (1) claim per customer, household, and shipping address
- Applies to one (1) pair of underwear per order only
- Order must be placed directly via the Mosmann website
- Valid for orders placed from May 18th (2pm Australia time) onwards only. Previous orders are not eligible for backdated claims.
2. How It Works
- If you are not satisfied with your first pair, you may submit a claim for a refund
- The item does not need to be returned
- Claims must include:
- Order number
- Reason for dissatisfaction
3. Refund Conditions
- Refund applies to one (1) underwear item only
- Refund will be issued for the lowest-priced eligible item in the order
- Shipping costs are non-refundable
- Any additional items purchased in the same order are not eligible under this guarantee
4. Claim Window
- Claims must be submitted within 30 days of confirmed delivery
- Claims submitted outside this period will not be accepted
5. Refund Method
- Refunds are issued to the original payment method
6. Abuse & Misuse
To protect the integrity of this offer, Mosmann monitors all claims.
We reserve the right to decline claims where we detect:
- Multiple claims across linked accounts, emails, or payment methods
- Repeated use of the offer across shared or similar shipping addresses
- Activity deemed fraudulent, excessive, or abusive
7. General
- This offer is non-transferable and cannot be combined with other promotions unless stated
- Mosmann reserves the right to modify, suspend, or withdraw this offer at any time without notice
- All decisions regarding claims are final